Billing Scams and Solicitations

Customer Service Billing

Safe, Secure Payments with Western

Make sure your bill payments are safe, secure and on time.

Western offers several ways for you to pay your bill, including online, by phone, auto pay, by mail, at participating 7-11 stores and at our customer service counter.

Western is aware there are other bill paying options for customers and we are not affiliated nor do we endorse any other services and cannot take responsibility for issues that may come up for customers who do not use Western’s official payment options.

Customer Alert: Fraudulent Checks 

We have received reports of a scam involving fraudulent checks that appear to be issued from Western but are not. Reports indicate that these counterfeit checks often include deposit instructions that ultimately result in the recipient losing money to scammers. If you receive a check that appears to be from Western that you were not expecting to receive or are unsure about, call us at 951.571.7104 or email

Phone Scam

Several Western customers have received phone calls from a fake Western MWD phone number that erroneously shows up on customers’ caller ID. Due to this, Western is urging customers to beware of calls, emails or visits from scammers claiming to be from or representing Western. Calls demanding immediate payment or claiming that your water will be shutoff are not methods used by Western to communicate with customers to collect past due payments. Western employees always wear either their uniform with their name and Western logo or can produce an employee badge for verification. If you are unsure if a call or email you are receiving is from Western, call us at 951.571.7104 or email

Notice: Beware of Solicitation

Western does not have a relationship with any vendors offering free toilet installations for homeowners. If you are contacted by someone posing as a Western-certified contractor offering plumbing retrofits, please use discretion.

If you have questions, call 951-571-7104.

Customer Safety Warning

Our employees in the field wear Western uniforms and carry I.D. badges. We will never ask to come inside your house or backyard. If anyone posing as a Western employee asks to come inside your home, call the sheriff or police department immediately.

Emergency Assistance If you are experiencing an after-hours water or wastewater-related emergency, please call 951.789.5109.