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  1. Home
  2. Customers
  3. Education & Outreach
  4. Your Water
  5. About Us

  1. Home

  2. Customers

    1. 24-Hour Emergency Information
      1. Billing Scams and Solicitations
      2. Emergency Response Information and Tips
      3. Henry J. Mills Water Treatment Plant Shutdown
      4. Public Safety Power Shutoffs
    2. Billing and Account Management
      1. Pay My Bill
      2. Payment Assistance
      3. How to Read Your Bill
    3. Contact Us
    4. Customer Bill of Rights
    5. Customer Service
    6. Customer Welcome Packet
    7. Outreach
    8. Rebates and Programs
    9. Report a Leak
    10. Report Water Theft
    11. Residential Disconnection Policy
    12. Start / Stop Service
    13. Virtual Tour of the Water Journey
    14. Water and Sewer Rates
      1. 2025 Rate Adjustment Process
        1. 2025 Special Rate Notices (Prop 218)
        2. 2025 Rate Adjustment FAQs
        3. Cost of Service Studies (Rate Studies)
        4. Current Rates
        5. Public Meetings
      2. Find My Power Zone
      3. Payment Assistance Programs
      4. Rate Studies & Resources
      5. Water Budget & Cost Estimator
    15. Water Budgets
      1. Commercial Water Budgets
      2. Residential Water Budgets
      3. Water Budget Adjustment
    16. Water Pressure Questions
    17. Water Quality
    18. My Western Water Portal
    19. What's My Power Zone?
    20. Your Water
    21. Your Water Meter
      1. How to Read Your Meter
      2. How to Turn Off Your Water
      3. Meter Replacement Program
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  3. Education & Outreach

    1. For Educators
      1. Art Contest
      2. Assembly Programs
      3. Distance Learning Resources
      4. Lois B. Krieger Grant for Educators
      5. Qualifying Schools
      6. Water Education Resources
      7. Water Engineering 4 Good
    2. For Students
      1. Art Contest
      2. Fun for Kids
      3. Student Scholarships
        1. Charles D. Field Endowed Scholarship at UCR
        2. Lois B. Krieger Endowed Scholarship at CSUSB
        3. RCCD Endowed Scholarship
    3. Water Smarts 101
    4. Outreach
      1. News Room
        1. Media
          Media Experts Guide and Speakers Bureau
      2. Customer Outreach
        Media Experts Guide and Speakers Bureau
      3. Subscribe to Western notifications
    5. Sponsorship Program
    6. Water Works Wonders Event
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  4. Your Water

    1. 2025 Rate Adjustment Process
    2. Save Water
      1. Find and fix household leaks
      2. Information to Help You
      3. Landscape guide books
      4. Manage my water use
      5. Water Smarts 101
      6. Rebates and Programs
      7. Turf Transformation Partnership Program
      8. Water Efficiency Assessment
      9. Water-wise Landscaping
    3. Water Quality
      1. Cross Connection & Backflow Prevention
        Backflow Testing
      2. Hexavalent Chromium-6
      3. Information About Fluoride
      4. Lead Service Line Inventory
      5. Pipeline Cleaning
        Murrieta Water System Cleaning
      6. Understanding PFAS
        PFOS - Additional Resources
      7. Water Quality Reports
      8. Unregulated Contaminant Monitoring Rule 5 (UCMR 5)
    4. Water Supply & Planning
      1. CA Water Fix
      2. Delta Conveyance Project
      3. Sustainable Groundwater Management Act
        Arlington Basin Groundwater Sustainability Plan
      4. Water Quality
      5. Water Resources
        Planning
      6. Water Supply Resources
        1. Water Resources
          1. Gray Water
          2. Recycled Water
            1. Periods of Operation for Recycled Water Sites
            2. Recycled Water Benefits
            3. Think Before You Flush
          3. Wastewater
            1. Inland Empire Brine Line (SARI)
              1. Direct Waste Generator
              2. Indirect Waste Generator
              3. Real Solutions
            2. Wastewater Pretreatment Program
              1. Goals of the Western’s Source Control Program
              2. Dental Amalgam Compliance Program
              3. Fats, Oils, & Grease Program
              4. Sewer System Management Plan
              5. Wastewater Control Ordinance/Discharge Limits
            3. The Problem with Salt
              The Solutions
            4. Wastewater Treatment Plants
              1. New Solar Power System
              2. Western Water Recycling Facility (WWRF)
              3. WRCRWA
          4. Water Resources Planning
            1. Supply Plans & Rights
              1. Urban Water Management Plan
                Drought Task Force Workshop Schedule
              2. Integrated Regional Water Management Plan
          5. Feasibility Studies
          6. Water Supply Projects
            Reliability Projects
          7. Watermaster Activities
            1. Watermaster Reports
            2. Western-San Bernardino Annual Reports
            3. Santa Margarita River Annual Reports
            4. Santa Ana Watermaster Reports
          8. Sustainable Groundwater Management Act
            1. Arlington Basin Groundwater Sustainability Plan
              1. Stakeholder Workshops
              2. Subscribe for updates
              3. Public Hearing
      7. Watermaster Activities
      8. Well Information
    5. Water Supply Conditions
      1. Western's Response Actions
      2. Water Supply - Frequently Asked Questions
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  5. About Us

    1. Accountability & Transparency
      1. 2025 Local CEQA Guidelines
      2. California Form 801
      3. California Form 806
      4. Catalog of Enterprise Resources
      5. Employee Benefits/Compensation
      6. File a Damage Claim
      7. Financial Information
      8. Registration Requirements for all Public Work
      9. Privacy Policy
      10. Public Notices
      11. Public Records Request
      12. Surplus Property
      13. Unclaimed Monies
    2. Board of Directors
      1. Board and Committee Meetings
        1. Agendas & Minutes
        2. Public Comment Form
      2. Submit Public Comment
      3. Code Ordinances and Resolutions
    3. Construction Projects
      1. Bergamont Pump Station Landscape Transformation
      2. GIS Field Survey
      3. Jefferson Improvement Project
      4. March Air Reserve Base Sewer Force Main Replacement Project
      5. March Field Air Museum Landscape Transformation
      6. Mills Gravity Line Upgrade
      7. Mockingbird Pump Station Enhancements
      8. North Well Rehabilitation Project
      9. Orangecrest Pipeline Replacement Project
    4. Contact Us
    5. Departments
      1. Engineering
        1. Construction Projects for Bid
        2. Regulatory Compliance
        3. Standard Specifications & Drawings
          1. Commercial Plan Check Package
          2. Developer Handbook
          3. Standard Drawings
          4. Technical Specifications
        4. Development Services
          1. Developer Handbook
          2. Forms & Processes
          3. Record Drawing Portal
          4. Submit Plan Check
      2. Finance
        1. Budgets
        2. Community Facilities District
        3. Financial Policies
        4. Financial Statements
        5. Investment Report
        6. Investor Relations
        7. Unclaimed Monies
        8. Special Districts Financial Transactions Report
        9. Water & Sewer Rates
      3. Human Resources
        1. Job Opportunities
          1. Job Applicant Login
          2. Job Descriptions
          3. Job Interest Card
          4. Promotional Job Opportunities
        2. Compensation
          1. GM Contract
          2. Job Classification and Salary Grades
          3. State Controller - Western Employees
          4. State Controller - Western Board of Directors
        3. Health Benefits
        4. Organizational Chart
        5. Other Benefits
        6. Paid Time Off
        7. Retirement Benefits
        8. MOU / COU
      4. Operations
    6. Development Services
      1. Developer Handbook
      2. Forms & Processes
      3. Record Drawing Portal
      4. Submit Plan Check
    7. District Maps
      1. Related Agencies
      2. Retail Agencies
    8. Doing Business with Western Water
      1. Bid Postings
      2. Insurance Requirements
      3. Purchase Order Terms and Conditions
      4. Surplus Property
      5. Vendor Registration
    9. Employment Opportunities
    10. Facilities
      1. Arlington Desalter
      2. Chino Desalter
      3. Gavilan Hills Water Station
      4. New Clay Well
      5. North Well
      6. Santa Rosa Regional Resources Authority
      7. Sterling Pump Station
      8. Victoria Recharge Basin
      9. Well 7
      10. Western Riverside County Regional Wastewater Authority (WRCRWA)
      11. Western Water Recycling Facility
    11. Frequently Asked Questions
    12. Government Affairs
      1. CA Water for All
      2. Riverside County Water Task Force
    13. History
    14. Management
    15. Mission, Vision, and Values
      1. Aspirations
      2. Strategic Priorities
    16. Press Room
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  6. Feature Links

    1. Board of Directors
    2. Public Comment Form
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