Meter Replacement Program

To continuously improve operational efficiencies in partnership with our customers, Western is gradually upgrading existing water meters with “smart” meters. 

Western kicked off the second phase of its meter replacement program in April 2021 and will be replacing approximately 6,000 water meters in Western’s Riverside service area. Western will also install three antennas in its Murrieta service area to support existing “smart” meters, enabling daily readings via the automated metering infrastructure (AMI).  

By the end of 2021, 94 percent of Western’s Riverside service area customers will have a “smart” meter. These meters, when paired with the new AMI technology, will provide customers access to their near real-time water usage data via a new online customer portal coming in 2022. This technology will empower customers with tools to monitor water usage, identify leaks and maximize water use efficiency. 

This second phase is a $3.9 million investment for which Western was awarded a $1 million WaterSMART Water and Energy Efficiency Grant from the U.S. Bureau of Reclamation. 

Read our answers to frequently asked questions (FAQs) below.

  1. What are the benefits of new meters?
  2. What should I expect from the installation process
  3. Who is installing my meter?
  4. Will my new meter impact my water bill?
  5. I received a new meter, and now historical water usage data is missing from my billing statement. What happened?

If you have questions on the meter replacement project, please call us at 951.571.7104 or email