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Payment Assistance Programs
Western Water offers several options for customers to request assistance in paying their water and/or wastewater (sewer) bill. Browse through the options below to see which might best suit your needs.
You may also call Western Water's Customer Service team Monday through Friday, between 8 a.m. and 5 p.m., to discuss these options.
Request a payment arrangement
If you need more time to pay your bill, email Customer Service or call 951.571.7104 before your bill is past due. Our Customer Service team will review your account to determine whether you are eligible for a payment arrangement.
Western Water's Customer Service team is available Monday through Friday, between 8 a.m. and 5 p.m.
Apply for Western Water's Low-Income Bill Payment Assistance Program
Have you received a past-due notice and think you may qualify for low-income bill payment assistance?
Western Water offers bill payment assistance to qualified low-income residential water and wastewater (sewer) customers. Eligible customers can apply for payment assistance of the total past-due amount on the bill, up to $150, once per 12-month period.
To qualify for assistance, you must:
- Currently participate in the CARE (California Alternate Rates for Energy) program offered by your natural gas or electric company.
- Have a water or wastewater (sewer) bill that is past due.
To apply, you must:
- Provide a recent copy of a natural gas or electric bill showing participation in the CARE program. The name and service address must match the name and service address on the Western Water bill.
- Complete the Low-Income Bill Payment Assistance Form, email Western Water's Customer Service team, or call 951.571.7104, Monday through Friday between 8 a.m. and 5 p.m.
Please allow up to three business days for application processing and for assistance to be posted to your account. Assistance is subject to funding availability and cannot be used to pay a deposit.