Emergency Response Information and Tips

Step 1

Update your contact information with Western Water. This will ensure you receive water service interruption notifications and notices of weather-related power shutdowns that may affect your water service.

Step 2

Store two weeks' worth of clean bottled water: 1 gallon per person daily, plus extra water for pets or special needs.

Note: While people can survive for long stretches without food, they can die in as few as three days without water.

Step 3

Store at least three days' worth of nonperishable, easy-to-consume food, along with a manual can opener.

Step 4

Create an "in-home" emergency kit with flashlights, a battery-powered or hand-crank radio, extra batteries, matches, a first-aid kit, hand sanitizer/towelettes, and a local area map.

Step 5

Create a "to go" emergency kit with clothing, blankets, baby and/or pet food, hygiene items, cash, passport(s), a whistle, and medications/eyeglasses/hearing aids/medical supplies as necessary. Know how to open your garage door manually.

How to store tap water

• Use two-liter soda bottles, as they are made from long-lasting plastic that will not impart taste or cause discoloration if properly cleaned.
• Wash the bottles using mild dish soap and sanitize them using 1 teaspoon of chlorine bleach in one quart of water. Cover the bottle, rinse, and drain it, and let it air dry.
• Fill each container with tap water and seal, leaving as little space for air as possible.
• Store each container in a cool, dark place that will be easily accessible in an emergency. Be sure to label each container with the date it was filled. Water should be replaced every six months.

Where to store tap water

• In a cool, dark place in your home, vehicle, and workplace.
• Preferably in store-bought, factory-sealed water containers.
• Alternately, in food-grade-quality containers made for storing water and available from sporting goods stores and other retailers. These containers must be washed, sanitized, and rinsed.

Indoor safe water sources

• Melted ice cubes
• Water drained from the water heater (if the water heater is undamaged)
• Liquids from canned foods
• Water drained from pipes

Unsafe sources

• Radiators
• Hot water boilers (home heating system)
• Water beds (fungicides or chemicals may make water unsafe to use)
• Water from the toilet bowl or flush tank
• Swimming pools and spas (chemicals used to kill germs are too concentrated for safe drinking but can be used for personal hygiene and cleaning)

Outdoor water sources

If you must find water outside your home, try:

• Rainwater
• Moving bodies of water such as flowing rivers or streams
• Natural springs

While it rarely occurs, your drinking water may become unsafe to drink because of a natural disaster or high levels of contaminants in the source where your drinking water comes from. In the event of a natural disaster impacting your water supply, treat all water of uncertain quality before using it for drinking, food preparation, washing dishes, brushing teeth, or making ice. Contaminated water can cause diseases such as dysentery, cholera, typhoid, and hepatitis.

None of the many ways to treat water is perfect. Often, the best solution is a combination of methods. Before treating, let any suspended particles settle to the bottom or strain them through coffee filters or layers of clean cloth.

To treat water of uncertain quality in an emergency, when no other reliable, clean water source is available, the options include:

Boiling

This is the safest method of treating water. In a large pot or kettle, bring water to a rolling boil for 1 minute. Let the water cool before drinking. Boiled water will taste better if you put oxygen back into it by pouring the water back and forth between two clean containers.

Chlorination

You can use household liquid bleach to kill disease-causing microorganisms. Use only regular household liquid bleach with 5.25 to 6.0 percent sodium hypochlorite. Do not use scented, color-safe bleaches or bleaches with added cleaners. To ensure potency, use bleach from a newly opened or unopened bottle.

Add 16 drops (1/8 teaspoon) of bleach per gallon of water, stir, and let stand for 30 minutes. The water should have a slight bleach/chlorine odor. If it doesn't, repeat the dosage and let it stand for another 15 minutes. If it still doesn't smell of chlorine, discard it and find another source of water.

Distillation

While boiling and chlorination will kill most microbes in water, distillation will remove germs that resist those methods. Distillation involves boiling water and collecting only the vapor that condenses. To distill, fill a pot halfway with water. Tie a cup to the handle on the pot's lid so the cup hangs right-side-up when the lid is upside-down (make sure the cup is not dangling into the water), and boil the water for 20 minutes. The water that drips from the lid into the cup is distilled.